Cengage TechCheck: https://techcheck.cengage.com/
Check the above link for the status on any Cengage products. It syncs every 5 minutes on the latest updates for system issues/ outages, if any.
Student Office Hours for Spring 2025
During this time, students will have the ability to get their questions answered regarding registration, pricing, and learn best practices to ensure a successful semester.
January 13 – February 7, 2025*
- 11 a.m – 5 p.m. ET
*No office hours on January 20
No appointment needed. Office hours are first come, first served.
Share this event page link with students, they can bookmark it and reference the schedule with links: https://events.cengage.com/82YEV5
OR copy and paste the schedule below, for students to quickly access the daily Zoom links.
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DATE (11a-5p ET) |
ZOOM LINK |
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Jan 13 |
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Jan 14 |
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Jan 15 |
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Jan 16 |
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Jan 17 |
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Jan 20 |
NO OFFICE HOURS |
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Jan 21 |
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Jan 22 |
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Jan 23 |
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Jan 24 |
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Jan 27 |
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Jan 28 |
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Jan 29 |
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Jan 30 |
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Jan 31 |
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Feb 3 |
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Feb 5 |
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Feb 6 |
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Feb 7 |
If you have a student who has a support issue and cannot attend one of the sessions, the best course of action is for the student to go to www.cengage.com/support, submit a ticket and then call 1-800-354-9706 for assistance. Wait times during peak hours may be higher, but submitting a ticket and calling for assistance will ensure students get expedient service to resolve the issue.
Below are a few quick tips for a great experience.
- While you wait for our tech team member to join the call, fill out a ticket to expedite the process.
- After your conversation with the Tech Team, you will receive a case number. If you feel your problem wasn’t fully resolved, you may forward that case number on to your professor who will share it with your local Cengage rep for escalation.
*Additional registration resources can be found here
Resources to Share with Students:
Students Stay Strong Platform Overview Videos! In 5-minutes, a student ambassador will cover everything students need to know about their platform including: accessing the eTextbook, submitting assignments, checking grades and more!
Link to share: https://video.cengage.com/watch/VMs6FghEdhZsB8yKBzfHVv
Cengage Student Ambassador Key Feature Videos– Cengage has student ambassadors who created student-led videos walking through key functionality within MindTap. Please share with your students or post them within your Moodle course.
Creating Flashcards using the Highlighting Tool in MindTap
Studying with Flashcards in MindTap
Studying with Adaptive Test Prep in MindTap
Highlighting and Note Taking in MindTap
Instructor’s Best Practices Using Cengage
- Include the following links for students:
- Student Getting Started Registration & Login video – Student Getting Started Resources for MindTap, WebAssign, CNOW, SAM and OWL
- Student registration and login video for MindTap in Moodle – MindTap on Moodle Registration and Login
- Include a Course Level link.
- Include the Cengage Technical Support Link (https://cengage.force.com/s/login/)
- Suggestion: Place this link in Block 0.
Cengage Training Material For Students and Faculty
For a quick tour of the Cengage training site to help you navigate it, select Sandhills Moodle Integration Training Resources – Cengage. Here you can find Access User guides, training videos, webinars—for all Cengage platforms.
MindTap Moodle Integration:
MindTap Instructor: Creating Your Course in Moodle (Partner)
MindTap Instructor: Content Customization and Deep Linking in Moodle Partner Integration
LMS Integrated MindTap: Initiating a Manual Grade Sync
Deep Linking with Cengage Solutions & Gradebook Setup:
The Moodle Integration with Cengage Courseware video walks you through how to deep link individual activity links and add gradebook columns to Moodle or using the course level link only with gradebook columns in Moodle for each activity.